Hours of Operation
MonβTue open until 9 PM. WedβSat close at 6:30 PM. Sunday open until 9 PM. Same-day appointments are often available β call to check availability.
Monday9:00 AM β 9:00 PM
Tuesday9:00 AM β 9:00 PM
Wednesday9:00 AM β 6:30 PM
Thursday11:00 AM β 6:30 PM
Friday11:00 AM β 6:30 PM
Saturday11:00 AM β 6:30 PM
Sunday11:00 AM β 9:00 PM
Frequently Asked Questions
How do I book my first appointment?
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Browse the menu, choose the visit that fits your day, then create a free account when you are ready to request a time. You will choose the time and treatment location first, then review compatible add-ons and place a card on file for the appointment. First-time patients complete required medical clearance before the appointment is confirmed.
What is the medical clearance process?
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All new patients complete a short telehealth exam with a licensed physician from our partner group. After booking and saving your payment information, you'll receive a personalized, single-use link via email and SMS. For security, the link expires after 24 hours. After the physician's review, you'll receive a clearance update by email. Clearance is valid for 12 months. The $39 exam fee is paid directly to our partner physician group and is non-refundable regardless of the clearance outcome.
What is your cancellation policy?
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Your card is placed on file to reserve the appointment and support the approved cancellation policy. Review the full
Cancellation Policy for complete details before you confirm.
Is my payment information secure?
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Yes. We use Square's PCI-compliant payment system. Your card information is entered directly into Square's secure iframe β it never touches our servers. We store only a secure token (not your card number) that allows us to process future payments. This is the same technology used by major retailers and financial institutions.
How do membership discounts work?
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VITALIS CORE members receive a 10% discount on all additional services. VITALIS ELITE members receive a 15% discount. When your provider arrives, they will verify your active membership status and apply the appropriate discount via Square POS at the time of service. Discounts are only valid when your membership is in active status β cancelled or suspended memberships do not qualify.
What areas do you serve?
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We serve the Arizona Valley, including Scottsdale, Phoenix, Paradise Valley, Tempe, Chandler, Gilbert, Mesa, Glendale, Peoria, the West Valley, and nearby communities within our normal service boundary. Your appointment address is checked during booking; for locations beyond the standard area, contact the team about accommodation options.
How long does an IV treatment take?
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Most visits take about 60β90 minutes. NAD+ visits take longer, and the menu shows the time for each drip. The time depends on your dose and how your body handles the drip, so we can't promise an exact end time. Please plan to stay for the full time the menu shows for your dose. Your provider will confirm the expected pace and duration for your individual visit.
Can I book for a group or event?
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