Hours of Operation
MonβTue open until 9 PM. WedβSat close at 6:30 PM. Sunday open until 9 PM. Same-day appointments are often available β call to check availability.
Monday9:00 AM β 9:00 PM
Tuesday9:00 AM β 9:00 PM
Wednesday9:00 AM β 6:30 PM
Thursday11:00 AM β 6:30 PM
Friday11:00 AM β 6:30 PM
Saturday11:00 AM β 6:30 PM
Sunday11:00 AM β 9:00 PM
Frequently Asked Questions
How do I book my first appointment?
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Browse the menu, choose the visit that fits your day, then create a free account when you are ready to request a time. You will choose the time and treatment location first, then review compatible add-ons and place a card on file for the appointment. First-time patients complete required medical clearance before the appointment is confirmed.
What is the medical clearance process?
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All new patients complete a brief telehealth consultation (5β10 minutes) with our Medical Director through Guardian MD. After booking and saving your payment information, you'll receive a personalized, single-use link via email and SMS. For security, the link expires after 10 minutes, so please open it right away. After Medical Director review, you'll receive a clearance update by email. Clearance is valid for 12 months.
What is your cancellation policy?
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Your card is placed on file to reserve the appointment and support the approved cancellation policy. Review the full
Cancellation Policy for complete details before you confirm.
Is my payment information secure?
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Yes. We use Square's PCI-compliant payment system. Your card information is entered directly into Square's secure iframe β it never touches our servers. We store only a secure token (not your card number) that allows us to process future payments. This is the same technology used by major retailers and financial institutions.
How do membership discounts work?
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VITALIS CORE members receive a 10% discount on all additional services. VITALIS ELITE members receive a 15% discount. When your provider arrives, they will verify your active membership status and apply the appropriate discount via Square POS at the time of service. Discounts are only valid when your membership is in active status β cancelled or suspended memberships do not qualify.
What areas do you serve?
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We serve the Arizona Valley, including Scottsdale, Phoenix, Paradise Valley, Tempe, Chandler, Gilbert, Mesa, Glendale, Peoria, the West Valley, and nearby communities within our normal service boundary. Your appointment address is checked during booking; for locations beyond the standard area, contact the team about accommodation options.
How long does an IV treatment take?
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Standard mobile IV visits are commonly scheduled for approximately 60β90 minutes. Extended NAD+ visits and a provider-approved volume adjustment may require a longer appointment. Your provider will confirm the expected pace and duration for your individual visit.
Can I book for a group or event?
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